Atlas

Every answer shows its source

Your knowledge, answered.

Upload files or add a website. Ask in plain language, and Atlas answers from your documents with the passage behind every claim.

See how it works

See the source behind
every answer

Can customers get a refund after 30 days?

Yes, partly. Refunds are accepted within 30 days of purchase 1. After that, annual plans are refunded for the unused portion only 1, and money goes back to the original payment method within 5 business days 2.

Sources (2)

[1] Customer Handbook, passage 2

Refunds are accepted within 30 days of purchase. After 30 days, refunds are prorated for the unused portion of an annual plan.

Ask a follow-up

How it works

Handbook.pdf
Policies.md
Help centre
AnswerRefunds accepted within 30 days 1

01

Add your documents

Upload PDFs, text and Markdown, or paste a website address.

02

Atlas reads them

Each document is split into passages and indexed by meaning and by exact words.

03

Ask, then check

Answers cite the passages they came from. Click a citation to read it.

Built to be trusted

Everything in Atlas is there so you can rely on what it tells you.

  • Annual plans are refunded for the unused portion once the first 30 days have passed.

    1

    [1] Customer Handbook, passage 2

    Refunds are accepted within 30 days of purchase. After 30 days, refunds are prorated for the unused portion of an annual plan.

    Cited answers

    Numbered citations sit inside the answer. Click one and the passage it came from opens.

  • Who won the 1998 World Cup?

    Your documents don’t cover this. This workspace holds 3 documents about billing and support.

    Honest when it can't answer

    No guessing from general knowledge. It tells you the documents don't cover it.

  • refund

    Search every passage

    Find a passage by meaning, or by the exact words you remember.

  • Ask us anything

    Our returns window is 30 days.

    On your website

    Publish a workspace as a chat widget for your visitors.

  • Owner
    Admin
    Member
    Viewer

    Built for teams

    Organizations, workspaces and roles, with an activity log.

Made for your team

Support teams

Answer customers from your help centre and policies, with the article behind every reply.

How do I reset my password?

Open Settings, choose Security, then Reset password. A link is emailed and stays valid for 24 hours. 1

Help centre: Account security

People and HR

Your handbook on demand. Staff get the policy itself, not a guess at it.

How many days of parental leave do we offer?

Primary carers get 16 weeks at full pay, and secondary carers get 4 weeks. 1

Employee Handbook.pdf

Legal and policy

Find the clause, not just the document, and read it in full before you rely on it.

Which clause covers early termination?

Clause 14.2 allows either party to end the agreement with 60 days' written notice. 1

Master Services Agreement.pdf

Product and engineering

Runbooks and docs your team can actually query in the middle of a task.

How do we rotate API keys?

Generate a new key in the admin console, deploy it, then revoke the old key within 7 days. 1

Security runbook.md

Things you could ask

Examples of questions Atlas answers from your own documents.

  • What is our refund window for annual plans?

    Handbook

  • Which contracts renew this quarter?

    Contracts

  • How do I request time off?

    HR policy

  • What are our support hours in December?

    Help centre

  • Who approves expenses over $5,000?

    Finance policy

  • Summarize the onboarding guide in five points

    Guide

  • What does the SLA promise for uptime?

    Contract

  • How is customer data deleted on request?

    Privacy policy

  • What changed in the latest release?

    Release notes

  • Where do I report a security issue?

    Runbook

One line on your website

Publish a workspace as a chat widget. Visitors get answers from the documents you choose, and nothing else.

  • Only the domains you allow can load it
  • A corner panel or a full-screen view
  • Every conversation visible to you in Settings
index.html
1<script
2  src="https://your-atlas-address/widget.js"
3  data-atlas-key="YOUR_PUBLIC_KEY"
4  defer
5></script>

Your knowledge stays yours

Only your documents

Answers are built from what is in the workspace. When it has nothing on a question, Atlas says so.

Kept separate

Every organization and workspace is isolated. A search never reaches past its own workspace.

You decide who sees what

Owners, admins, managers, members and viewers, each with clear permissions.

Questions

What can I upload?

PDFs, text and Markdown files, and public website pages.

What if the answer is not in my documents?

Atlas tells you, and says what the workspace does hold, instead of answering from general knowledge.

Can I check where an answer came from?

Yes. Every answer lists its sources, and each numbered citation opens the exact passage it relied on.

Who can see my documents?

Only people you add to the workspace, with the role you give them.

Can I put Atlas on my website?

Yes. Publish a workspace as a chat widget and choose which domains are allowed to use it.

Start with one document.

Upload a file and ask your first question in about a minute.